Is Your Management Style Assisting or
Hurting Your Business?
by: Vishal P. Rao
Many times business owners can have significant differences
in management styles that can deter the growth of both the
employees and the business.
Employees can have differing needs that require differing
methods of management as well. Problems arise when the
management style of a business owner does not match the needs of
the employees.
There are two basic management styles that are also broken
down into more minor categories, the Autocratic Management Style
and the Permissive Management Style. An Autocratic Management
Style is one in which the business owner makes all decisions
unilaterally. In other words, the business owner is the "boss"
period and doesn’t value input from employees. The business
owner's word is law. The Permissive Management Style allows
employees to take part in business decisions. A rather
considerable degree of autonomy on the part of employees is
encouraged in this management style.
If a business owner possesses an Autocratic Management Style,
and the employees and/or type of business would benefit more
from a Permissive Management Style, problems will arise, and
vice versa.
Management styles may also be "situational", in other words,
should be changed depending upon the needs and growth of the
business, as well as the differing situations that may occur.
How then can a business owner know if their overall
"approach" or management style is hurting or assisting their
business? Easy: Results.
The results of the business, in all facets of the business,
will dictate which management style is needed, or if a business
owner needs to amend their management style. If a business is
doing well financially, if clients are routinely satisfied, if
employees are happy, are all indications that the management
style of the business owner is appropriate. Discontentment and
loss of business would be indicators that the approach is
incorrect.
An example of this will explain this principle further:
Karen R. successfully managed her own business for several
years. She employed a rather Permissive Management Style,
allowing the employees plenty of input, with a rather "family
style" atmosphere developing. The employees were very much
engaged in the business and considered the business "their own"
as well, leading to much devotion on their parts.
However, as the business grew, so did the demands of the
clients. It became imperative for Karen R. to change her
management style to the Authoritative Management Style, as she
needed to quickly enforce parameters, and complete projects.
There simply was no time for discussion among the employees, and
no time for multiple approaches to each project.
This led to much discontent on the part of the employees, and
they needed to be reminded that their opinions were no longer
welcomed repeatedly, which left Karen R. frazzled and stressed
too.
The solution: Karen R. engaged a series of psychological
tests for both herself and her employees, as initially she had
no clue what was wrong or how to relieve the problems. This test
revealed that she was being somewhat "overly authoritative" in
her approach, and also that her employees were "too expectant"
in their demands that she include them in decisions. A
compromise was reached, and Karen R., now allows some "input"
from the employees, but retains the right to make a decision
unilaterally. This combination of Authoritative/Permissive
Management Styles has led to the relief of the stress within her
organization, and has also led to increased happiness and
productivity on the part of the employees.
Without a good knowledge of their own management styles, or
psychological approaches to business, business owners can set
themselves up for problems. They may be so difficult in their
approach, and so set in their ways, that they in essence, would
not put up with this behavior if they worked for themselves. Or
they can be so passive, and so permissive, that they become
"doormats" for the employees, thus not achieving enough control
over the business. Karen R. above is a good example. Her
Authoritative Management Style, when adopted, became much too
rigid for the growth of the business, and this was because of
her perceived "need" for control in a business that was growing
rather rapidly. Because she herself felt somewhat overwhelmed by
the growth, she tended to approach the employees, with an
attitude that was too strict and unrelenting.
Assessment of situations, along with psychological tests
administered to all within a business, if problems arise, can go
a long way towards alleviating the problems. These tests are
generally available online or from Human Resource providers.
Business owners can't rectify a problem or their own
behaviors or that of their employees, unless they know
specifically what these problems are. Insight into themselves
and others, will assist business owners into successful
resolution of all problems as they occur. Knowledge of behaviors
and knowledge of management styles, can prevent problems in
management problems before they happen. |