How To Motivate Your Staff?
by: Christoph Puetz
As a business owner, you face the important challenge of
getting the most from your employees. Perhaps you have a staff
that already feels overworked and depressed. This can have
significant consequences in regards to quality of service for
your business. A loss in quality will eventually result in less
revenue. This is something you need to prevent or that you have
to fix if it already happened. But how do you motivate staff
that feels depressed? How do you keep motivation high and the
staff emphasized about their tasks?
What does a great business manager do that an average
business manager doesn't? Motivate, motivate, motivate—and I'm
not talking about the occasional pep talk or a halftime speech.
Great managers motivate their staff on an ongoing base to
prevent having staff members slipping into that dark hole of
fading motivation.
To motivate and to retain your employees, you must understand
how they want to be rewarded. What makes the employee feel
appreciated? Nearly employee has a preferred reward structure.
This is usually a combination of compensation (money), work-life
balance (time off), and recognition (e.g. employee of the
month). Compensation is not limited to pure cash (salary, bonus
pay, etc.) but can also be in form of gift certificates or even
movie tickets. Time off is not only the available vacation.
Imagine walking up to an employee at lunch time and sending him
home for the rest of the day just because. Or sponsor a night at
a close by vacation resort. You get the idea. Recognition can
include formal awards, public acknowledgments, and title
changes. A title change should usually be accompanied by a
salary increase though.
Different employees will value different combinations of
motivation. Not everyone is alike, and the possible combination
of rewards will change over time the same way as aspects of
employees' work life and personal life change. Employees with
families will are more often motivated with work-life balance
affecting rewards. Younger employees are often motivated more by
compensation and recognition. They might have to pay off student
loans, car loans or are planning on buying a house or apartment
soon.
You, the business owner should think about recognition and
rewards for each budget year. Put some money aside for these
things. You will most-likely have limited resources with which
to reward your employees. Being creative can still get you
going. Suppose one of your employees has recently worked way
beyond the call of duty and went several extra miles for a
customer. You could reward him with a 150 dollar prepaid gift
certificate (compensation), an afternoon off (work-life
balance), a special award at a team meeting (employee of the
month = recognition). The options are there - you just need to
put them into the right perspective.
But this is not everything about team morale. If morale is
already down you should work on the cause for this and not just
patch the open wound. Talk to your employees on a regular base.
A weekly team meeting might be a good thing. Let everyone
explain (in high level words) what the planned tasks for the
week are and make sure that help is available where needed. No
employee should feel left alone with a huge task on his or her
plate. Be sure to set clear, obtainable goals for every team
member and work with your staff to build a strategy to attain
those goals. Be aware - you will employees who do not need much
supervision and others that do to do a great job. Great business
owners always have their finger on the pulse of the team and
individual's morale. |